FREQUENTLY ASKED QUESTIONS

How should I prepare for my upcoming appointment?

When you come to our office, please bring the following documents:

  • Government issued photo ID (driver’s license, passport, military ID)
  • Proof of address if it is different from the address listed on your ID
  • Medical insurance card
  • Any insurance-mandated referral from your primary care doctor
  • If you are a new patient, please bring any appropriate or necessary previous medical records
  • Please complete the patient forms online.
  • If you are being referred by another physician for a particular problem (ie., abnormal labs, abnormal CT scan, recent ER visit), please bring all of the necessary records or call our office ahead of time and confirm that we have the necessary documents prior to your visit.

What if I have a question for my provider?

We encourage you to become familiar with our Patient Portal and use it to communicate non-urgent questions with our doctors and advanced practice providers. This will allow you to receive answers from us without having you wait for a return phone call. You will receive an email message saying that you have a message from your doctor on the patient portal. The patient portal is easily accessible through our website and through the Healow app on your smartphone. Please allow 1-2 days to receive a response back from your doctor (although most times it will be much quicker). For urgent matters, please call our offices and speak with a receptionist or medical assistant.

Can I call for my test or procedure results?

Many of your test results can be viewed on our Patient Portal although we are not able (due to current technological constraints) to post all of your results and records there. If the results are not on the portal, they will typically be discussed at your next office visit. Please use the Patient Portal or call the office to schedule or confirm a follow up appointment with us.

How do I request a prescription refill?

For prescription refills, please contact your pharmacy and ask them to electronically send us a refill request. If your pharmacy needs authorization from us for additional refills, the pharmacy can communicate with us directly. Per office policy, we will not refill a prescription if you have not had an appointment within a year. In some cases (such as high-risk medications or complicated medical issues), we may need to set up a follow up appointment prior to your prescription being refilled. If you must call our office for a refill, please ensure that you provide our staff with all pertinent prescription information (name, dose, timing, pharmacy name and phone number, and length of prescription being requested). Our medical assistants will direct your request to the appropriate provider and will relay the necessary information to your pharmacy. If ever in doubt, please call your pharmacy to ensure the prescription has been filled before attempting to pick it up. We will try to refill your prescription as quickly as possible but please allow us 72 hours to complete the process.

What if I have an emergency?

If you are experiencing a life threatening emergency, please go to the nearest emergency room or call 911. If you have an urgent gastrointestinal problem or question which can not wait until regular business hours, our doctors are available 24 hours a day, seven days a week. Our physicians can be reached by calling our main number (703-580-0181). If it is after hours, you will be connected to our answering service and the on-call physician will be contacted. We request that routine scheduling, billing, and pharmacy questions be phoned in to the office during regular business hours.

How can I cancel an appointment?

If you must cancel an appointment, call the office. We request that you do so at least 24 hours prior to your scheduled office visit, and 5 business days prior to a scheduled endoscopic procedure. If you do not cancel within that timeframe, you will be charged a cancellation fee. 

This was my first time being seen by a GI and I couldn't be happier wIth the doctor I saw. Dr Benjamin Young II had a pleasant bedside manner and took a lot of time to review my records and listen to the issues I have been experiencing. He explained everything thoroughly to me and I will definitely see him again if I experience another GI issue.

- Lau R

Love this practice. Everyone in the office is so pleasant and kind. I love that when I walk out of seeing the doctor I feel that all of my questions are answered. I love that Dr. Aram listens and wants to help me find out what is causing my issues. I'm not looked over like in the past and made me feel like it's all in my head. I saw Dr. Aram today and got what was causing all of my issues. It's the patience and kindness that keeps me coming back. We are a military family so when you move to a new area it's always nerve racking trying to find great doctors. Ones that listen and help you. Even if they don't know they will try to do their best in finding what is wrong. As long as we are stationed here, I will. be a patient. You will not regret going here, I promise.

- Tracy D

Dr. Vamadevan was great. He actively listened to my concerns and provided a plan that was realistic and simple to follow.

- Brian C

I am in REMISSION thanks entirely to Dr. Brown. He is a fantastic doctor, both expert and patient! The office staff is competent and friendly. I have never had a problem with billing or scheduling. I highly recommend him and this office.

- Sean L

I've been Dr. Marathe's patient for several years now and always found him to be excellent and completely forthcoming with information and advice. I'd highly recommend him to anyone!

- Brian G